Operations Manager

Operations Manager, Toronto Office

Reports To: Executive Director

Location: Toronto, Ontario (Hybrid Work Environment)

Start date: ASAP

About the Ottawa Safety Council (OSC)

Established in 1957, the Ottawa Safety Council (OSC) is a dynamic and charitable not-for-profit organization dedicated to road safety education and services. Headquartered in Ottawa with an office in Toronto, we are leaders in promoting safer communities. We are passionate about what we do and committed to fostering a supportive and professional environment for our team.

The Opportunity: Operations Manager

Are you a seasoned operations leader with a passion for community safety and a knack for managing large, dynamic teams? The Ottawa Safety Council is seeking an experienced and dedicated Operations Manager to lead our Toronto office.

In this pivotal role, you will be directly responsible for the successful oversight of the OSC’s vital Toronto School Crossing Guard program and services. You will lead and inspire a team of approximately 200-250 part-time field employees across the Greater Toronto Area, while also providing strategic direction to 2 full-time office staff and 3 full-time field supervisors. You’ll work in collaboration with the Management Team located at the headquarters.  Your leadership will ensure the highest level of service delivery, adherence to professional standards, and continuous performance monitoring to achieve organizational, individual, and program objectives efficiently and within budget.

What You'll Do: Key Responsibilities

As the Operations Manager, you will be instrumental in ensuring the smooth and effective operation of our Toronto programs. Your responsibilities will include:

·       Client Relationship Management: Act as the primary point of contact for our client, ensuring all contractual obligations are met and fostering strong, collaborative relationships. This includes prompt resolution of issues, regular communication, and leading meetings to discuss performance, debrief on incidents, and provide comprehensive updates.

·       Program Oversight & Performance: Oversee the day-to-day operations of the Ottawa’s Toronto School Crossing Guard program, ensuring efficient deployment, adherence to schedules, and optimal service delivery.

·       Team Leadership & Development: Provide exceptional leadership, coaching, and mentorship to both office and field staff. You will be responsible for performance evaluations, fostering a productive and positive work culture, and ensuring all team members receive comprehensive training on job duties, organizational policies, and procedures.

·       Operational Excellence: Analyze operational reports (e.g., daily reports, inventory) to identify trends, maximize efficiency, and implement continuous improvement initiatives.

·       Policy & Procedure Development: Contribute to the development and refinement of program and organization-wide policies and procedures to enhance operational effectiveness and compliance.

·       Financial Stewardship: Develop and manage program budgets, ensuring fiscal responsibility and adherence to financial guidelines and targets.

·       Stakeholder Engagement: Cultivate and maintain strong, sustainable relationships with key community stakeholders to support program objectives and community engagement.

·       Administrative & Reporting: Oversee administrative processes, ensure meticulous maintenance of records and databases, and provide required reporting deliverables to clients and internal stakeholders.

·       Event Planning: Plan and organize meetings and special events as required to support operational and organizational goals.

·       Other Duties: Perform additional duties as necessary to support the success of the Toronto office and the OSC's mission.

Working Conditions

Work Environment: This role operates within a hybrid work model, offering flexibility.

Hours: Regular business hours apply, though evening and weekend work may be required to meet operational demands during peak periods.

Travel: Local travel within the Greater Toronto Area is required for meetings and site visits.

Physical Demands: Manual dexterity required for computer and peripheral use. Ability to lift up to 50lbs

Compensation & Benefits

The Ottawa Safety Council offers a competitive salary package commensurate with your experience, along with a positive and supportive work environment. We value our employees and offer:

•RRSP Matching Program

•Professional Development Opportunities

· Comprehensive Group Health Insurance plan

· 3 weeks paid vacation, plus 3 personal days and 10 paid sick days

•A chance to make a tangible difference in road safety within our community.

What You'll Bring: Qualifications & Experience

To thrive in this role, you should possess a strong blend of leadership, operational expertise, and a commitment to collaboration and learning.

Education: A Post-Secondary Degree or Diploma in Operations Management, Business Administration, or a related field.

Experience:

•Minimum of 5 years of progressive senior management experience in a non-profit, business, or front-line service environment, with a proven track record of successful leadership.

•At least 3 years of experience in human resources (e.g., strong understanding of personnel policies, practices, procedures, and operational HR issues)

•Leadership Skills: Demonstrated ability to lead, motivate, and manage large teams (100+ employees) effectively, with a strong focus on operational excellence and business processes.

•Relationship Management: Proven ability to manage key stakeholder and client relationships with diplomacy and effectiveness.

•Problem-Solving: Strong analytical thinking, planning, prioritization, and execution skills, with the ability to identify key issues and creatively overcome challenges.

•Financial Acumen: Solid understanding of fiscal management, budgeting, funding, contracts, and partnerships.

•Personal Attributes: High level of integrity, confidentiality, and accountability. Excellent attention to detail and a well-defined sense of diplomacy, including strong negotiation, conflict resolution, and people management skills.

· Proficiency in Microsoft Office Suite programs (e.g. Excel, Word, outlook).  Sharepoint experience an asset.

Apply Today!

If you are a results-oriented, solution-focused leader with a passion for operational excellence and community service, we encourage you to apply!

Please submit your resume and a compelling cover letter outlining your qualifications and why you are a great fit for this role.

Application Deadline: All submissions must be received no later than 4:00 PM EDT on June 27, 2025.

How to Apply: Please email your application to Dominique Rutherford, OSC Human Resource Manager, at drutherford@ottawasafetycouncil.ca with the subject line "Operations Manager Application", or apply through this job posting portal.

Our Commitment to Diversity & Inclusion

The Ottawa Safety Council (OSC) is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and encourage self-identification from individuals who are members of visible minorities, people from culturally diverse backgrounds, people of all gender identities and sexual orientations, Indigenous peoples, and persons with disabilities.

We are committed to providing accommodations throughout the application and selection process. If you require any accommodation, please advise us in advance, and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted